Our Services

  • Consulting
  • Analytics & Optimization
  • Specialized Evaluation Systems

Relocation Policy Design

A multi-faceted consulting approach to domestic, cross-border and international relocation policy design is tailored for each client. Our expertise helps increase transfer-acceptance rates, reduce mobility costs, and eliminates potential deterrents to successful transfers. We identify strategic options and provide creative, cost-effective solutions to relocation issues.

Relocation Policy Design

Process Improvement

An analysis of the current relocation process, with identification of gaps and overlaps, and a comparison with best practices. This results in streamlining processes, both internally and externally, thereby reducing timelines, minimizing costs and ensuring efficiencies for all stakeholders.

Process Improvement

Risk Management

An analysis of the financial risk associated with relocation policy by measuring the degree of sensitivity of the various provisions to changes in certain factors such as salary, house prices, house market fluctuations and income tax differentials. Actionable recommendations are provided to assist in reducing the level of financial risk while maintaining employee satisfaction with the mobility program.

Risk Management

Request for Proposals

As an independent consulting firm, we are in an ideal position to design and administer RFP’s as well as evaluate the different proposals from various service providers in the relocation industry. Rigorous qualitative and quantitative methodology are adapted to our clients’ specific requirements. Analyzing each supplier’s total revenue stream from referral income and net fees, assessing key performance indicators and managing a smooth implementation process results in an optimal corporate-supplier partnership. Our processes have been adopted as best practices in strategic sourcing departments, whether providing a turn-key approach or providing subject matter expertise.

Service & Fee Audits

This process ensures that suppliers are meeting their contractual obligations and that each service invoiced was required and provided at the appropriate rate. Contractual fees can also be contrasted with actual fees or costs to identify gaps or potential cost savings.

Audits of household goods moving invoices include a detailed analysis of the tariff and a thorough verification of weigh scale tickets, bills of lading, inventory sheets etc. to ensure precision and transparency through each process. An action plan for correcting specific files, improving accuracy in future invoicing and ensuring proper verification of sub-contractor invoices is also provided.

Service Fee Audits

Simplification of Moving Tariffs

Receive tangible recommendations on how to simplify tariffs, carving out ancillary charges and complexities, resulting in reduced paper work, reduced costs and a truly auditable invoicing process.

Moving Tariffs

Relocation Policy Communications

While design is essential to a successful relocation policy, effective communication to employees is key. We have extensive experience in preparing relocation media that present the policy in clear and user-friendly terms to employees.

Service Quality Surveys

Our web-based relocation service quality survey allows corporations to measure the quality of the various services provided to their relocating employees and assess the degree to which suppliers have met their key performance indicators and service level agreements.

This survey, independent of surveys conducted directly by the suppliers, and our analysis of the results, provide objective, measurable and actionable recommendations for improvement. The client’s specific results are also compared with national data to determine the service areas that deviate from service norms.


ValueTrack™: Relocation Policy Benchmarking

ValueTrack™ is our unique proprietary benchmarking tool, which quantifies the value of corporate relocation policies and their components using client-specific transfer scenarios.

This tool is used in the analysis of best practices and in the costing of policy design changes and comparison of strategic options. ValueTrack™ helps corporations evaluate in precise quantitative terms how well their policy measures up to other comparable firms.

PolicyView™: Relocation Policy Efficiency Evalution

We assist corporations in evaluating relocation policy efficiency. Using PolicyView™, another proprietary quantitative evaluation tool, we measure cost effectiveness, employee satisfaction and overall policy effectiveness. This flexible evaluation program can also include employee satisfaction surveys and focus groups.

The results of the PolicyView™ are then interpreted as part of the policy design process.

ReloFeedback™: Customizable Service Quality Survey & National Database

This independent web based Relocation Service Quality Survey was designed to measure employee satisfaction with all relocation related services. It eliminates the need for numerous surveys from each supplier.

The questions measure performance in a consistent manner throughout the industry regardless of the service provider and are tailored to the client’s policy provisions and terminology. It provides objective results tied to key performance indicators and actionable recommendations for continuous improvement.

RORI™: Return On Relocation Investment System

How does a company know if a relocation has been successful; that the thousands of dollars that have been invested in moving an employee from one place to another has paid the desired dividends? Measuring the Return On Relocation Investments (RORI™ ) is Ward O’Farrell’s proprietary method to answer these questions. It is based on two factors:

  • the investment, a calculation representing all relocation or assignment costs; and
  • the return, as assessment of the employee’s actual performance in the job, his or her attainment of key performance indicators.

This may be complemented by gathering feedback from stakeholders, peers at home and host locations, the employee and possibly customers. The process and system is designed to assist managers in making informed decisions regarding the objective of the relocation or assignment, the selection of employees, the estimated cost of the relocation or assignment and the likelihood of success. Ultimately, the goal is to gain insight on the success of the assignment from a quantitative perspective and to drive future actions to improve the value derived from the relocations.